At SEASOUL, it is our constant endeavour to provide our customers with the best of the products at the best prices. Unfortunately due to reasons of personal hygiene. health, safety and fair use we cannot accept returns once purchased.
In the unlikely event that any product you received from us is damaged:
- Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with
- If after you open the packaging, you discover that the item is damaged, you can return the product to us for a refund. Please contact our customer service at firstname.lastname@example.org for initiating the return and send us the images of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
- Please note that we cannot promise a replacement for all products as it will depend on the availability of the replacement product. In such cases, we will offer only a refund.
- Refunds are offered in form of a credit note which can be availed on any further purchase on SEASOULCOSMETICS.COM
If you would like to cancel an order, you can email our customer service at email@example.com and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations cannot be honoured.
Please note we ship usually within 24hrs of order placement.
Returns Procedure for Damaged products
- Please contact our customer service at firstname.lastname@example.org to initiate a return. Our team will note down your request and issue a return reference ID & advise on the return shipping address.
- You will have to self ship the return to our warehouse. A flat shipping fee of Rs. 100 will be added to the returns credit.
- Once you have contacted our customer service and obtained a return reference ID, place the products to be returned in a secure, solid package and seal the box securely. Please take care to prevent any loss or damage during transit. Inscribe the return reference ID and return address on the package and ship to the return shipping address as advised by our customer service team.
On successful receipt and processing of the return, a credit note for the value of the returned item and Rs. 100 shipping reimbursement (if the return is self shipped) will be issued and sent to your registered email address. You will be able to use this credit for any subsequent purchases at SEASOULSPA.COM. In case the return is not a valid one as per the conditions outlined above, it will be reshipped back to you upon payment of an additional shipping fee of Rs. 100.
The Refund process will take from 2 to 3 weeks based on your location. Once the item has been received by us, we will process it within 24 to 48hrs to ensure you receive your refund as quickly as possible.
"Please use a reliable courier service and retain the shipment receipt until we acknowledge the receipt of the return".